Refund Policy

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Last Updated: January 2023

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See https://www.aqualina.com/pages/terms-of-service.

Order Cancellations

Orders that you submit online are typically processed immediately, and at times may take a minimum of 12-14 days depending on supplier availability, manufacturing timelines, and quality control and may not be cancelled once processed for orders over $100.00, and you may need to wait until you receive the merchandise in order to return it.

Returns

Once an item of merchandise is delivered to you, you can return that item within ten days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods: discounted or sale items (excluding qualified items [listed below] that had met the requirement for "free shipping"), gift cards, personalized items, or perishable goods.  These items are not eligible for return, refund, or exchange.

Shipping

To initiate a return, please email us at info@aqualina.com.  We require a receipt or proof of purchase to accompany your return as well as adequate contact information.

All returned merchandise should be sent to us at 501 West Forest Street #17, Belle Plaine MN, 56011 or the “From” address on your delivery packaging/packing list.

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions as well taking into account the Terms of Service.